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Shipping Info
Our Chompers are sent with Australia Post and pricing is as below with both express and standard post options. Generally most orders are 500g or less. The option to choose your shipping method appears after you add your address at the checkout.
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Orders received by 6pm will generally be posted the following business day providing we have sufficient stock available.
As we make all our Chompers by hand in small batches there may occasionally be delays in shipping and we will notify you of an expected delivery time as soon as possible.
Our order confirmations and shipping notifications will come from jojonlola@outlook.com so add us to your address book to ensure the emails don't end up in your junk inbox.
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Collection from my home in Bald Hills is also welcome. Orders can be placed and paid online or choose COD for payment at collection.
Refund Policy
Our returns policy is really simple.
If you receive your Chomper order and you are not 100% satisfied, let me know within 30 days of receiving your order and I will provide a full refund including the postage price.
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You will not be required to return the parcel so there will be zero return postage hassles.
Should your order arrive damaged or not arrive at all (Excluding overseas orders that are detained by customs) I will gladly replace your order free of charge.
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Please note: As each Chomper is individually hand made in small batches there may be variations in colour, dimensions and texture between deliveries.
International Orders
We have successfully shipped our treats many times to the US, Canada, UK, Europe, Singapore, Japan, Malaysia, and South Africa.
However, please note, due to quarantine requirements in some countries we are not able to guarantee you will receive your order.
Our product is meat based and we are not licenced to export. Please read our Refund & Exchange policy above before you place an order. Also all EU orders will be required to pay VAT when the parcel arrives in your country.
International shipping rates effective October 2024
If you would like to make sure you have maximised your shipping weight by fitting as many trats bags as possible, please place your order via the online store then message me before paying. I will be able to pack and weigh your order, and can add or remove treats to exactly meet the weight requirements.
Also, if you have any questions, or if your country is missing from the drop down selection, message me to see if your country is able to be shipped to, and the current pricing.
All international orders are delivered via your country's local mail service and will receive a local tracking number once they are in your country.
They can then be tracked on your mail providers website.
Sending Gifts
If you have a special doggy or kitty cat friend that you would like us to to send treats to as a gift, you are very welcome to order and pay online, just making sure to add their address in the shipping section. Leave a note at the checkout with the message you would like included.